HiPure Lab
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We're Here for You

Let's Connect

Whether you're a consumer, distributor, retailer, or a future team member — our team is just a message away.

Response time: within 24–48 business hours
All enquiries kept confidential

Get in Touch

Helpline

+91 1800-123-4567

Monday to Saturday, 10:00 AM – 6:00 PM IST

Email

support@hipure.in

For product concerns, feedback or orders

Head Office

12 Corporate Park, Industrial Estate,
Mumbai, Maharashtra, India

Social Care

Priority for Safety & Quality

Product safety complaints get automatically prioritised in our support queue.

How can we help you?

Share your product feedback, complaints or general questions. Our team will get back as soon as possible.

By submitting this form, you agree to be contacted by the HiPure Lab support team regarding your query.

Pan-India Support

Our teams and partners are present across 18+ states in India — with more regions getting added every year.

Preferred Contact   •   Email & WhatsApp

FAQ

Frequently Asked Questions

A quick look at some of the common queries we receive from consumers and partners.

Do you offer international shipping?
Currently, we only ship within India through our authorised channels. For export or bulk orders outside India, please reach out via the Business / Careers form.
Are your products cruelty-free?
Yes, all HiPure Lab products are 100% cruelty-free. We do not test on animals at any stage of product development.
I received a damaged or leaking product. What should I do?
Please fill the Consumer Support form with your order details, product photos and issue description. Our team will review and assist with a replacement or resolution as per policy.